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How indiamatka Handles Your Personal Data

At indiamatka, we collect only the data we genuinely need to run your account, process withdrawals and keep your sessions secure — nothing extra, nothing sold on.

Data collected with your consentNo third-party data salesUPI & Paytm transaction privacyAccount data encrypted at restYour deletion rights honoured
indiamatka How indiamatka Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

If you have a question about how we handle your personal data, want to request a copy of what we hold, or need to ask us…

Email Our Privacy Desk Send your data request or privacy query to our dedicated address.
Live Chat Support Our live chat is open around the clock.
Written Postal Request If you prefer a formal written route, send your request by post to our…
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to data security — from how UPI and PhonePe transaction references are stored to how long inactive account data is retained before we…

Encrypted Data Storage

All personal data — name, contact details, and payment references including UPI virtual payment addresses — is stored using AES-256…

Cookie Usage and Consent

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most.

Payment Data Handling

When you deposit via Paytm or PhonePe, we store only the transaction reference and amount — never your full wallet…

Account Data Retention

We retain your account data for as long as your account remains active and for a legally required period after…

Your Access and Correction Rights

You have the right to request a full copy of the personal data we hold about you, to ask us…

Third-Party Data Sharing

We share your data only with the service partners needed to run your account — payment processors, identity verification services…

Privacy Questions Answered

Below are the questions we receive most often about how indiamatka collects and uses personal data. If yours is not covered here, reach out through any of the contact paths listed above and our privacy team will respond within two business days.

We collect your name, email address, mobile number and the identity document you submit for verification. We also log your device type and IP address for fraud-prevention purposes at the time of account creation.

No. We store only the transaction reference number and the amount of each deposit or withdrawal. Your UPI ID, Paytm wallet PIN, and PhonePe authentication details are processed entirely by the respective payment provider and never pass through our servers.

Email our privacy desk from your registered address with the subject line 'Data Access Request'. We will verify your identity and send you a structured copy of everything we hold about you within thirty calendar days.

Yes. You may request erasure of your data where we are not legally required to retain it. Records tied to financial transactions are kept for the period mandated by applicable law; all other data is deleted upon a verified erasure request.

Only with partners essential to running your account — payment processors such as UPI network operators, identity verification services, and fraud detection tools. We do not sell or rent personal data to marketers or unrelated businesses.

We use strictly necessary cookies to maintain your login session and optional analytics cookies to improve the lobby experience. You can withdraw consent for analytics cookies through the cookie preference banner or your browser's privacy settings at any time.

Contact our privacy team by email or live chat first — most queries are resolved within two business days. If you are unsatisfied with our response, you may escalate to the data-protection authority relevant to your jurisdiction under applicable local law.